Frequently Asked
Questions

You can shop on our website, visit our Kilkeel store or contact our team for help choosing and ordering a product.

We accept debit and credit cards, PayPal and finance where available, subject to status. The available payment options are shown at checkout.

Please contact us as soon as possible with your order details. We’ll check its progress and explain the options available.

We confirm acceptance of your order by email or another agreed method of communication. If you haven’t received confirmation, please contact our team.

We offer a Price Match Promise. Contact our team with the product and competing offer so we can check the details.

We deliver across Northern Ireland and to selected areas. Check our Delivery Information page or contact us to confirm delivery to your address.

Delivery charges depend on your order and location. Check the delivery options shown at checkout or ask our team for a quote.

The delivery timescale depends on product availability and your location. Our team can confirm the arrangements for your order.

Contact our team to discuss your preferred date. We’ll confirm what is available for your order and address.

Please check the delivery service included with your order and tell us about steps, narrow doorways or other access restrictions before delivery.

Contact us as soon as possible if you won’t be available for your agreed delivery. We’ll explain how to rearrange it.

Installation services are available where offered for the product. Our team will confirm the service, requirements and any charges when you book.

Connection requirements vary by appliance and installation service. Tell us about your existing connections so we can confirm what is included.

Removal and recycling can be arranged where offered. Please confirm this with our team when you order, including any preparation needed.

Any installation or additional-service charges will be confirmed when you book. Please ask our team for the price for your chosen appliance.

Ask our team for the preparation instructions for your appliance. Let us know about access restrictions or any changes to your existing connections in advance.

Eligible online purchases can be cancelled within 14 days of receiving your order. Different arrangements apply to items bought in store; see our returns policy for conditions and exceptions.

If Hardy’s collects an unwanted item, collection charges are £24.99 for small, £34.99 for medium, £49.99 for large and £79.99 for extra-large items. There is no collection charge where Hardy’s is responsible for accepting the return of faulty goods.

For an eligible online purchase, you have 14 days from receiving your goods to tell us you wish to cancel. Once you have told us, you have a further 14 days to return them.

Contact our team with your order details and the reason for the return. We’ll explain the next steps and any collection arrangements.

Once we’ve received your returned item and completed any necessary checks, we’ll process your refund. Refunds are usually made within 14 days through your original payment method or finance arrangement.

We accept unwanted in-store returns within 28 days, provided the item is not a special order and meets our return conditions. See the full policy before arranging a return.

Contact us and we’ll guide you through the next steps. We may ask the manufacturer or an authorised engineer to diagnose the product; your statutory rights are not affected.

Warranty length and cover vary by brand and product. Check the product information and manufacturer’s documentation, or ask our team.

Contact our team first if you’re unsure. We can explain the appropriate next steps, which may involve the manufacturer or an authorised engineer.

Manufacturer warranties are in addition to your rights under consumer law. Your statutory rights are not affected by our returns policy or warranty arrangements.

Timescales depend on the fault, assessment and availability of parts or replacement stock. Contact our team for an update on your case.

PayPal Pay in 3 may be available for eligible online purchases, and our team can discuss in-store finance through Novuna. Options depend on the purchase and provider’s approval.

Select PayPal at checkout. If Pay in 3 is available and you’re approved, your purchase is split into three interest-free payments: the first at checkout, followed by payments after one and two months.

Finance is subject to status, eligibility and the provider’s assessment. Check the provider’s terms for the checks that apply before submitting an application.

Please ask our team about any additional protection available for your product, including its cost, cover and exclusions.

Eligibility depends on the product, purchase value, finance option and provider. Check at checkout or ask our team before you buy.