Customer Care
Privacy Policy
Your privacy matters to us.
This Privacy Policy explains how Hardy’s of Kilkeel collects, uses, stores and protects your personal information when you visit our website, make a purchase or interact with us.
Last updated: October 2026
Information we collect
The personal data we hold about you.
We may collect and process the following types of personal information:
- Contact details (such as your name, email address, phone number and postal address).
- Order and payment information.
- Account information (if you create an account).
- Information you provide when you contact us.
- Information about your visits to our website (including IP address, device information and browsing behaviour, see Cookies section).
How we use your information
Providing and improving our services.
We use your personal information to:
- Process and fulfil your orders.
- Communicate with you about your order, delivery, installation or after-sales support.
- Provide customer service and respond to enquiries.
- Send important service messages (e.g. delivery updates, product recalls).
- Improve our website, products and services.
- Send you marketing communications, where you have given your consent (you can opt out at any time).
Our legal basis for processing
Why we process your information.
We process your personal data on the following bases:
- To perform a contract with you (e.g. to process and deliver your order).
- To comply with our legal obligations (e.g. tax and accounting requirements).
- Where we have a legitimate interest (e.g. to improve our services and prevent fraud).
- Where you have given your consent (e.g. to receive marketing emails).
Sharing your information
Who we share your data with.
We may share your personal information with:
- Delivery and installation partners (to fulfil your order).
- Payment providers (to process secure payments).
- Finance providers (if you choose to pay using finance).
- IT and website service providers (who help us run our website).
- Regulatory authorities (where required by law).
We will never sell your personal data to third parties.
Cookies
How we use cookies.
Our website uses cookies to help it work properly, understand how it’s used and to improve your browsing experience. Cookies may also be used for marketing purposes (with your consent).
You can manage your cookie preferences at any time through our Cookie Settings.
How long we keep your information
Retention of your data.
We keep your personal information for as long as necessary to:
- Fulfil the purposes for which it was collected.
- Meet legal, accounting and reporting requirements.
- Resolve disputes and enforce our agreements.
After this period, your data will be securely deleted or anonymised.
Your rights
Control over your personal data.
You have the right to:
- Access a copy of the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (in certain circumstances).
- Object to or restrict certain types of processing.
- Withdraw your consent at any time (for marketing).
- Lodge a complaint with the Information Commissioner’s Office (ICO).
Security
Keeping your data safe.
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. Our website uses secure encryption (SSL) for all sensitive information such as payment details.
Children
Our website is not for under 16s.
Our website and services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have unintentionally collected data from a child, we will delete it as soon as possible.
Third-party links
External websites.
Our website may contain links to third-party websites (e.g. manufacturers or finance providers). We are not responsible for their privacy practices and encourage you to read their privacy policies.
Changes to this policy
Keeping you informed.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or expectations. The most recent version will always be available on our website, with the date of the latest update shown at the top.
Contact us
Get in touch.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
028 4176 2800
Monday – Saturday, 9am – 5.30pm
Need more help?
If you have any queries about your data or how we use it, please contact our customer care team.
