Customer Care
Terms & Conditions
The important details, made clear.
These Terms & Conditions apply when you shop with Hardy’s of Kilkeel online, by phone or in our store (where relevant). They set out the basis on which we supply products and services to you.
Last updated: October 2026
About Hardy’s
Hardy’s of Kilkeel Limited (t/a Hardy’s of Kilkeel) is a family-run independent retailer supplying home appliances and related products.
We are registered in Northern Ireland, company number NI022396, with registered office at 40–48 Newry Street, Kilkeel, Newry, County Down, BT34 4DN.
Products, pricing & availability
We make every effort to ensure that product descriptions, images, prices and availability on our website are accurate. However, errors may occasionally occur. We reserve the right to correct errors and update information at any time.
All prices include VAT where applicable.
Placing an order
When you place an order with us, you are making an offer to purchase the products on these terms. We will confirm acceptance of your order by sending you an order confirmation (email or other communication). A contract is formed once we have accepted your order.
Payment
We accept a range of secure payment methods including debit/credit cards, PayPal and finance (subject to status). Payment must be received in full (or your finance agreement approved) before we dispatch your order.
Delivery
We deliver across Northern Ireland and to selected areas. Delivery options, timescales and charges are set out in full on our Delivery Information page.
View delivery informationInstallation & other services
Where installation or additional services (such as disconnection or recycling) are offered, these will be subject to separate terms which will be confirmed at the time of booking or purchase.
Cancellations, returns & refunds
If you change your mind, or need to return an item, our policy is set out in full on our Returns & Refunds page.
View returns & refundsFaulty goods & your rights
If your item develops a fault, you may have rights under consumer law. Please contact us so we can discuss the issue and guide you through the next steps, which may include a diagnostic visit or confirmation from the manufacturer or an authorised engineer.
Warranties & protection
Many products come with a manufacturer’s warranty. The length and terms of the warranty vary by brand and product and are set out in the manufacturer’s documentation.
Finance
If you choose to pay using finance, your agreement will be with our finance provider. Finance is subject to status and their terms and conditions. We are not the lender.
Promotions & discount codes
Promotions, discount codes and special offers are subject to availability and may be withdrawn at any time. Unless otherwise stated, offers cannot be used in conjunction with other promotions.
Our responsibility
We will take reasonable care to supply products and services with reasonable skill and care. Nothing in these terms affects your statutory rights.
Events outside our control
We will not be liable for delays or failure to perform our obligations where this is due to events beyond our reasonable control, such as severe weather, industrial action, supply chain disruptions or other unforeseeable circumstances.
Complaints
If you are unhappy with your purchase or our service, please contact us and we will do our best to put things right. Details on how to make a complaint are below.
Privacy & website use
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information. You must not use our website for any unlawful purpose or in a way that could damage or disrupt our services.
Changes to these terms
We may update these Terms & Conditions from time to time to reflect changes in our business, legal or regulatory requirements. The most recent version will always be available on this page, with the date of the latest update shown at the top.
Governing law
These Terms & Conditions are governed by the laws of Northern Ireland and the courts of Northern Ireland will have exclusive jurisdiction, subject to your statutory rights.
Contact us
If you have any questions about these Terms & Conditions, please contact our customer care team.
028 4176 3366
Monday – Saturday, 9am – 5.30pm
office@hardysofkilkeel.co.uk
We aim to reply as soon as possible.
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